HERMS — Privacy Policy

1. Who we are

HERMS (Heavy Equipment Rental Management System) is operated by Techlogica IT DT Solutions (“we”, “us”). HERMS helps equipment rental businesses manage fleet inventory, bookings, maintenance, dispatch, invoicing, payments, and team access across branches.

2. Information we collect

Account details: name, email, phone number, company name, password (stored securely by our auth provider), and business identifiers you enter (for example GST / tax ID).

Business operations data: branches, equipment, categories, customers, bookings, maintenance logs, invoices, payments, and related operational records you create in HERMS.

Team data: invited employee accounts, roles, and permission settings.

Device & app data: device type, push notification tokens (when enabled), language/region preferences, and basic diagnostics needed to run the app.

Payment metadata: subscription and rental payment status processed via payment partners (we do not store full card numbers).

3. How we use your information

Provide and improve HERMS features for your rental business.

Authenticate you and keep your session secure.

Send service notifications you enable.

Support billing, renewals, and customer support requests.

Meet legal, security, and fraud-prevention obligations.

4. Sharing

Service providers (hosting, auth, database, payments, push delivery) process data on our behalf under contractual safeguards.

People in your organisation with access (admins and permitted employees) can see business data according to their roles.

Platform operators may access tenant data when required for support, billing, or security.

We do not sell your personal information.

5. Retention

We keep account and operational data while your account or organisation is active.

Personal data linked to deleted or inactive accounts may be cleared after about 90 days, subject to legal retention needs (for example invoices and payment records).

You can request account deletion from the Delete Account page or by contacting support.

6. Your choices

Update profile and workspace preferences in the app.

Request permanent deletion of your user account from /delete-account or by emailing support.

Contact us to access, correct, or object to certain processing where applicable law allows.

7. Security

We use industry-standard safeguards including encrypted transport (HTTPS) and access controls. No method of transmission or storage is 100% secure.

8. Children

HERMS is a business application intended for rental operators and staff. It is not directed at children under 13 (or the minimum age required in your country).

9. Changes

We may update this policy. Material changes will be posted on this page. Version of this policy: 1.0.

10. Contact

For privacy questions: info@techlogica.com